Biggin Grange
Terms and Conditions
Contract of hire (The Contract) is between the hirer and the owner of the property. The contract comes into effect when the hirer receives written confirmation of the booking. The hirer then becomes responsible for the total rental of the property for the booked period. Booking will be confimed on receipt of the deposit as laid down in writing by the owner and these booking conditions. The balance will be due 8 weeks before the start of the holiday. We reserve the right to cancel a holiday if payment has not been made by this time. If a booking is made within 8 weeks of the start of the holiday the full rental will be payable at the time of booking. We reserve the right to refuse a booking to any person we consider to be unsuitable.
Confirmation of Reservation
We will send the hirer written (email) confirmation upon receipt of the booking form and deposit. This is our formal written acceptance of the booking. Please check the details and advise us at once of any inaccuracies.
The 20% non refundable deposit and balance is payable by cheque or bank transfer in UK pounds (£)
Rental prices are per week and include water, electricity and electric heating. During the colder months there is a charge for extra wood for the wood burner. Bed linen is now included in the price from 2015. We do ask that you bring your own bath and beach towels.
Security Deposit
On booking we ask for £100 security deposit. We will return the deposit within 4 weeks of departure providing nothing has been damaged or taken from the property.
The use of all accommodation and amenities is entirely at the hirer's risk. Baggage and belongings are the hirer's responsibility at all times and no responsibility can be accepted for loss or damage to any belongings, vehicles or their contents. The owners cannot accept liability for happenings outside their reasonable control such as sudden invasion of pests and damage arising from exceptional weather conditions in loss, injury or death.
Arrival/Departure Times
Accommodation is available from 4pm on the first day of the holiday booking, which is usually a Saturday until 10 am on the final day of the booking, usually a Saturday. It is most helpful if you are able to advise in advance of your approximate time of arrival.
If you have to cancel a booking, you should advise us immediately by telephone and confirm the cancellation by recorded delivery or registered post which should be signed by the hirer. Cancellation can only take effect on receipt of this written confirmation. Following a cancellation we will use our best endeavours to re-let the property, at a reduced price if necessary and if successful will reimburse the applicant as much of the holiday cost as possible such that we retain the rental income afforded by the original booking. Amounts potentially forfeited between cancellation and holiday arrival date are as follows; 8 weeks or more - forfeit deposit only, less than 8 weeks - forfeit holiday cost. We will not charge you any expenses incurred in re-letting the property, e.g. advertising and commission.
In the unlikely event of us having to cancel your booking, for whatever reason, our liability is limited to the refund of all monies paid by you. We will use our best endeavours to find alternative, comparable accommodation but be aware that prices may vary depending on the location and property available. If we are unable to do this, or if you are unable to accept the change we will refund your deposit and the balance if this has already been paid. This will be our sole obligation. We strongly recommend that you arrange holiday insurance that includes cancellation and to have full cover for the party's belongings to cover loss and accidents.
We accept some dogs with permission granted before the holiday commences with permission asked and given in wriing in writing. Owners are responsible for their pets and we ask that the dogs are kept under control at all times and away from other holiday makers. We also ask that owners clean up after their pets. We live in a small hamlet and we ask guests to pay due consideration to our neighbours and avoid late night noise, particularly outside. You agree to allow the owners access to the property you are staying in at any reasonable time during your stay.
In the event of a dispute between the owners and the hirer that cannot be resolved informally such disputes shall be referred to a mutually agreed arbitrator. Failing this, on application of the hirer or the owner, it shall be referred to the president for the Law Society of the Institute of Arbitrators subject to the provision of the Arbitration Act 1950 (as amended)

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